Today, we’re pleased to announce that all customers of Wordfence site cleaning services receive an annual clean site guarantee. If your site is compromised again after our team has cleaned and secured your WordPress site, we’ll clean it again for free. Additionally, we’re expanding our Security Services Team coverage to 24/7 effective immediately.
The Wordfence Security Services Team is a group of highly experienced and deeply technical individuals from around the world who help Wordfence customers recover and secure their sites after their WordPress sites are hacked. They’ve helped thousands of customers thwart hackers, protect their WordPress sites, and deepen their security understanding after a compromise.
We’re so confident in our processes, the protection afforded by Wordfence, and the support provided to our customers, we’re willing to put our guarantee on your site’s protection for a full year, as long as you follow our recommendations.
That means that if your site goes through our site cleaning process and you follow the recommendations detailed in the final report, we’ll clean your site again for free if the unthinkable happens and your site gets hacked again within a year.
With this change to our guarantee, our Security Services Team is expanding coverage and readiness for handling site cleaning requests. We now have team members in the USA, Europe and Australia providing around the clock coverage.
If you have requested a VIP Priority site cleaning, our team will be in contact in less than 4 hours, no matter the time of day or night, 24/7/365. This coverage includes weekends and holidays.
As WordPress matures and more sites require mission critical protection, Wordfence has your back. With these enhancements you can rest assured that a site cleaning gives you one year of coverage from our team, and if your site does get reinfected after following our recommendations, we are available any time, day or night, to help you and your team.